Frequently Asked Questions
Everything you need to know about our premium non-stick cookware.
What makes Sonex non-stick coatings safe for cooking?
All Sonex cookware is manufactured using high-quality, PFOA-free coatings that are tested for food safety and heat resistance, ensuring no harmful chemicals leach into your meals.
Can I use metal utensils with my Sonex pans?
To preserve the longevity of the non-stick surface, we recommend using wooden, silicone, or nylon utensils. Metal tools can scratch the coating and reduce its effectiveness over time.
Is Sonex cookware compatible with induction cooktops?
We offer specific product lines designed for induction. Please check the 'Product Specifications' section on each item page to ensure compatibility with your stove type.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days. Shipping costs are calculated at checkout based on your location, with free delivery available on orders over a certain threshold.
What is your return policy for damaged items?
If your order arrives damaged or defective, please contact us within 48 hours of delivery. We offer a full replacement or refund for any manufacturing defects reported within our 14-day return window.
How should I clean my non-stick cookware?
Wait for the pan to cool completely before washing. Use a soft sponge and mild detergent. While some items are dishwasher safe, hand-washing is highly recommended to maintain the non-stick property.